Managed Services | Speroteck Magento Support Managed Services | Speroteck Magento Support

Managed Services

Working with you, we will take the time to help define your needs and make a smooth implementation of your store

As a business owner, you should only concentrate on your business, let us take care of your website!

Speroteck offers a subscription support service to help manage your eCommerce site. Rest easy knowing your site is being monitored 24 hours a day, 7 days a week by experienced Magento certified developers. Our managed services program will ensure your server is stable and running efficiently. We will manage all aspects of your eCommerce store including shipping, fulfillment, and inventory.

Your account manager will work with you to understand you specific business needs. We will make suggestions to streamline workflow to increase internal efficiency. We will give you more time to focus on growing your business. Let US worry about your online store.

It’s like having your own IT department. You get an assigned team lead on your account. He will manage all the issues on your site and assign an appropriate resource. This means the same developer will work on your site majority of the time. He will understand your environment and issues can be resolved quickly and efficiently.

Managed Services also provides you with quarterly performance reviews to keep you up to date on the progress of your store. These quarterly reports will keep you in touch with all aspects of your store, including promotions, sales, and growth. With Speroteck Managed Services you and your business are in good hands.

Breathe easy knowing that your store is in good hands.

Managed Services | Speroteck Magento Support

With Managed Services, you will get:

  • 24/7 Systems Monitoring - we will engage automated monitoring infrastructure and code that polls various aspects of Client's eCommerce environment in order to ensure that eCommerce applications and infrastructure are operating within desired thresholds
  • 24/7 Access to our Ticketing System
  • Assigned Resources which includes an Account Manager
  • Regular System & Ticket Status Reports
  • Response and Resolution of "Critical" and "High-Priority" tickets
  • First 10 hours of development included each month
  • Additional time beyond 10 hours per month will be provided on a time and materials basis at discounted rate

Peace of mind...

  • Experienced account managers will see to it that your online store is functioning as it should
  • System monitoring to keep your server running smooth
  • Site monitoring will ensure customers can shop your Magento® store
  • Your assigned resources will address your questions and concerns quickly
  • Speroteck Managed Services keeps you and your business in good hands
  • More free time to concentrate on growing your business