Amazon Pay conducted a 25-minute double blind online survey in April 2019 among 10,297 consumers in the United States, United Kingdom, Germany, France, Italy, Spain, Japan, and India
Survey respondents were consumers (with access to internet) who had made an online purchase at least once in the year preceding their survey start date. The survey covered the following topics: voice commerce, cross-channel experiences, attitudes towards customer experience, security/trust, and innovation. This ebook summarizes the key fi ndings from this research.
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