Explore the top 10 AI topics of 2023 with Salesforce Overview.
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In 2023, all attention was focused on the topic of Artificial Intelligence. If last year was dedicated to studying and researching the possibilities of AI, then 2024 is predicted to be the year of its implementation in various business areas.
According to the Salesforce.com, here are the top 10 most-read articles about AI for 2023:
AI is Coming — Here’s How to Get Ready
This article describes the steps for the safe implementation of AI in a company, describes possible risks, and explores potential opportunities and benefits of using AI.
Learn AI Skills on Trailhead
More and more companies are realizing the value of AI and are looking to harness all the benefits it can offer. In this article, you can not only acquire AI skills on Trailhead, but also discover the five most relevant knowledge areas in the field of artificial intelligence that employers are looking for.
3 Ways Generative AI Will Help Marketers Connect With Customers
Here you can explore three ways that generative AI can help you significantly transform the way you approach your customers.
IT Leaders, Here’s How to Use AI to Delight Your Customers
This post discusses how artificial intelligence enables greater personalization, speed of interaction between you and your customers in various areas of marketing, sales and service, and the ability to anticipate customer needs and issues before they arise.
AI From A to Z: The Generative AI Glossary for Business Leaders
This article provides a list of the most important definitions that will help everyone in your company, regardless of their technical background, understand not only the terms themselves and their direct meaning, but also the impact of their implementation on customers and on your team in general.
3 Ways Generative AI Will Reshape Customer Service
Here you can discover how generative AI models are changing the rules of the customer service game, helping companies operate more efficiently and develop instant responses to customer queries, thereby increasing customer loyalty to the company.
How to Drive AI and Data Success with Salesforce Certifications
In this post, Salesforce is introducing two new certifications that will help your employees gain essential AI skills and will undoubtedly give your company a competitive advantage.
Here’s How 2,700 Leaders Are Navigating AI in Commerce
Using generative AI in e-commerce is a valuable tool for increasing productivity, efficiency, and revenue growth. This article describes how leaders evaluate, invest in and implement AI, and what methods generative artificial intelligence helps achieve success.
4 Ways Your Contact Center Can Get Started With Generative AI
This post outlines specific scenarios for how generative AI can help you solve customer problems more effectively and process requests received via phone, email, chat, and social media faster.
11 Time-Saving GPT Prompts For Sales
In this article, it is demonstrated how to properly craft GPT chat prompts for generating commercial proposals, composing emails, analyzing market data, boosting sales, conducting customer research, engaging in social media sales, scripting calls, handling objections, and providing negotiation guidance.
If you have not read these articles yet, you can find them and much more here