Salesforce Cloud
Salesforce Sales Cloud is a cloud-based software, which means that it is hosted on Salesforce’s servers and accessed via the internet. This provides businesses with the flexibility and scalability to manage their sales operations from anywhere, at any time, and on any device. Salesforce Sales Cloud also integrates with a range of third-party applications, such as marketing automation and customer service tools, allowing businesses to create a comprehensive sales and customer management ecosystem
Here are some of the key features and tools that are included in Salesforce Cloud:
Commerce Cloud
This is a set of features and tools designed to help businesses manage their e-commerce operations. It includes tools for online storefronts, order management, and customer service
Marketing Cloud
This is a set of features and tools designed to help businesses manage their marketing processes. It includes tools for email marketing, social media marketing, digital advertising, and analytics
Service Cloud
This is a set of features and tools designed to help businesses manage their customer service processes. It includes tools for case management, customer self-service, knowledge management, and collaboration among service teams
Community Cloud
This is a set of features and tools designed to help businesses build online communities for their customers, partners, and employees. It includes tools for collaboration, knowledge sharing, and customer self-service
Analytics Cloud
This is a set of features and tools designed to help businesses analyze and visualize their data. It includes tools for data integration, data analysis, and data visualization
AppExchange
This is a marketplace where businesses can find and install apps and add-ons that extend the functionality of Salesforce